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Hi, i'm creating a customer journey which have a segment that includes all contacts who has an event registration for a specified event (and status reason: active).
In the suppression segment I got the opposite, event registration for a specified event (and status reason: INACTIVE).
My goal is that suppressed contacts could "resubscribe" for the event. This way they would go into the customer journey again.
When a contact unsubcribe, we set the event registration to inactive. Then if/when they resubscribe, we want a new event registration record to be created that will be included in the customer journey.
Anyone got a solution for this problem?
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Hi Partner,
Members in suppression segment will be always excluded from customer journey.
And I am wondering in your design, how does contact unsubscribe/re-subscribe? Would they do it by checking/unchecking marketing lists in Subscription Center?
Regards,
Clofly
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