"Unsuppress" contacts in customer journey

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Posted on by Community Member Microsoft Employee

Hi, i'm creating a customer journey which have a segment that includes all contacts who has an event registration for a specified event (and status reason: active).

In the suppression segment I got the opposite, event registration for a specified event (and status reason: INACTIVE).

My goal is that suppressed contacts could "resubscribe" for the event. This way they would go into the customer journey again.

When a contact unsubcribe, we set the event registration to inactive. Then if/when they resubscribe, we want a new event registration record to be created that will be included in the customer journey.

Anyone got a solution for this problem?

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cloflyMao 25,198 on at

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RE: "Unsuppress" contacts in customer journey

Hi Partner,

Members in suppression segment will be always excluded from customer journey.

And I am wondering in your design, how does contact unsubscribe/re-subscribe? Would they do it by checking/unchecking marketing lists in Subscription Center?

Regards,

Clofly