purchase order the confirm operator is greyed out

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Posted on by Gowtham Kumar

Hi,

I am not able to confirm the purchase order the request change operator and the confirm button.

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Alireza Eshaghzadeh 14,637 Super User 2025 Season 2 on at

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RE: purchase order the confirm operator is greyed out

Hi Gowtham,

Ref. to the error message, it seems that there is not an available item to be invoiced. To further find available quantity, please navigate to General > Line Quantity

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Gowtham Kumar on at

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RE: purchase order the confirm operator is greyed out

Hi Alirza,

I followed through the line quantity but I am not able to edit anything please see the below screenshot

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Gowtham Kumar on at

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RE: purchase order the confirm operator is greyed out

This is how the workflow looks as above screenshot

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Alireza Eshaghzadeh 14,637 Super User 2025 Season 2 on at

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RE: purchase order the confirm operator is greyed out

Hi Gowtham,

Is there any quantity for "Deliver remainder" or "Ordered"?

If not, click on "Update line" > Deliver remainder and Update purchase and inventory quantity.

Then try to run "Confirm" and run product receipt and invoice,

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Alireza Eshaghzadeh 14,637 Super User 2025 Season 2 on at

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RE: purchase order the confirm operator is greyed out

Hi Gowtham,

Ref. to the workflow screenshot, it seems that you need to approve the workflow in order to be able to confirm the PO.

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Gowtham Kumar on at

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RE: purchase order the confirm operator is greyed out

FYI

The PO limit is in under my control which should be self approved.As you see in the workflow screenshot it is not showing anything in there and Iam doing this in a prod copy . I have checked all the security roles and the hierarchy, everythin g is good. I don't know what the issue is where I am not able to click on confirm or request change operators as they are greyded out.

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Gowtham Kumar on at

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RE: purchase order the confirm operator is greyed out

Hi

I am able to do the same PO in the Live emvirontment but in UAT and Prodcopy shows error as mentioned above

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Ramit Paul 22,797 Most Valuable Professional on at

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RE: purchase order the confirm operator is greyed out

Hi,

Seems your Workflow isn't working and going anywhere.

If you have refreshed the dB recently, you need to activate the batch jobs for the workflow.

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Alireza Eshaghzadeh 14,637 Super User 2025 Season 2 on at

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RE: purchase order the confirm operator is greyed out

Hi Gowtham,

Please check if the batch jobs for workflow are running:

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Gowtham Kumar on at

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RE: purchase order the confirm operator is greyed out

Hi All,

I have double checked the batch jobs for workflow the status is good which says Withhold.

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