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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How should I stop auto...
Microsoft Dynamics CRM (Archived)

How should I stop automatic tracking Email in Dynamics CRM 2016?

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Posted on by Alagunellaikumar 6,210

HI

I want to stop the automatic tracking email in Dynamics CRM. I want to track it from outlook manually.

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  • Rajeev320 Profile Picture
    Rajeev320 100 on at
    RE: How should I stop automatic tracking Email in Dynamics CRM 2016?

    did your issue resolved? even I also want to track manually in outlook for D365

  • Franglais Profile Picture
    Franglais on at
    RE: How should I stop automatic tracking Email in Dynamics CRM 2016?

    What are your inbound synchronisation settings?

  • Community Member Profile Picture
    Community Member on at
    RE: How should I stop automatic tracking Email in Dynamics CRM 2016?

    Hi Alagu

    You can also look at Tenfold, a third-party application that integrates a wide range of CRMs with phone systems. It can connect MS Dynamics in mere minutes. There's a wide range of functions such as click to call, caller ID and others to streamline your sales call workflow. www.tenfold.com/.../dynamics

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: How should I stop automatic tracking Email in Dynamics CRM 2016?

    Are you using CRM OnPremise, or Online ? If it's OnPremise, then the simplest option is to not have ServerSide Sync or the Email Router enabled for incoming email

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