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Create case from email and populating email data into case fields

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Is there a way to automatically create a case in CRM from an email where CRM can actually populate customized fields based on the body text of the email?

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Community Member on at

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RE: Create case from email and populating email data into case fields

Hi Asimoneaux1, may I know if you already this ?
Community Member on at

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RE: Create case from email and populating email data into case fields

I did see this but it does not specify how you can utilize the rules to read the context of the email and populate customized fields in CRM? That is what I need to figure out. Thanks
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ashok teja 290 on at

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RE: Create case from email and populating email data into case fields

Hello,

You could do using automatic record creation and update rules.

https://www.microsoft.com/en-us/dynamics/crm-customer-center/automatically-create-a-case-from-an-email-customer-service.aspx

Thanks

Ashok J

XRMWEBKIT | CRMPORT | DynamicsHelpmate
Thomas David Dayman 11,323 on at

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RE: Create case from email and populating email data into case fields

I would also like to know this.