An order handler accidently posted invoiced with quantity "all" not quantity "packing slip" selected so now we have an order ex. 00019 with posted invoice for quantity 4 but only a posted packing slip for quantity 2.
Hi MacHat,
Option will be to reverse the order line by creating a credit note and then adding 2 quantities again to post the packing slip and invoice. To make sure this doesn't happen again, there is setting on item model group (Deduction required), that you can try to mark. That will make sure invoice can't be posted until packing slip is posted.
Hi Satish,
Thank you for your response. will try this.
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