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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send Survey to contact...
Customer experience | Sales, Customer Insights,...
Active Discussion

Send Survey to contacts when case is resolved in CRM 2013

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Posted on by Alita 44

Hi,

I want to implement the Survey in CRM 2013, please let me know what is the best approach to complete this task.

I thought of implementing the VOC but I came to know VOC is depreciated by MS in D365.

I have to send the Survey to my contacts when the case as Resolved and capture the Survey information in CRM 2013.

Any help much appreciated.

Thanks,

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    You can try to use Microsoft Forms Pro for this purpose -  docs.microsoft.com/.../

  • Alita Profile Picture
    Alita 44 on at

    Hi Andrew,

    Thank you for your quick response,

    My CRM current version is CRM 2013 On-premise, I believe  I can't use the Forms Pro, please correct me if I am wrong.

    Thanks,

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Then... you will have to integrate with some other surveying system for example:

    powerobjects.com/.../

  • Ayaka Iwai Profile Picture
    Ayaka Iwai Microsoft Employee on at

    As you know, VOC will be deprecated and we suggested to use VOC istead.

    cloudblogs.microsoft.com/.../

    You may keep using VOC in the case of On-prem even after deprecate, but please consider to update CRM version or to use another survey system.

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