Resolve multiple cases at once

(0) Share

Report

Posted on by Community Member

Hello guys,

I'm using Crm 2013 on-premises. I am trying to solve selected cases by creating a button on the view. Is there any way to loop through selected cases on the plug-in.

Thanks.

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (1)

Verified answer

Royal King 27,686 on at

Like (0)

Report

You could use workflow to resolve multiple cases.Create a on-demand workflow with step that change record status to resolved.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Hi,

Please see below link.

crmbusiness.wordpress.com/.../crm-2011-javascript-and-subgrids-code-example

Was this reply helpful? Yes No
Suggested answer

Rajkumar Rajaraman on at

Like (0)

Report

Hi Burak,

You can achieve this using workflow.

Refer the following thread:

community.dynamics.com/.../152678.aspx

Hope this helps.

Regards,

R.Rajkumar

"Please mark my answer as verified if you found it helpful"

Was this reply helpful? Yes No
Suggested answer

Abed Haniyah 4,287 on at

Like (0)

Report

Dear Burak,

You could use on-demand workflow to resolve multiple cases, then create a workflow short cut ribbon button using ribbon Workbench for Dynamics CRM.

Please refer to : ribbonworkbench.uservoice.com/.../132235-create-a-workflow-short-cut-ribbon-button-no-code

Regards,

Abed.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks guys,

I solved the issue using on demand workflows as you suggested.

Cheers for the help.

Was this reply helpful? Yes No