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Microsoft Dynamics RMS (Archived)

Background POS screen has dissapeared

Posted on by 115

POS minimizes to toolbar, background screen has dissapeared, I can do a sales transaction, open or close a shift, the pop up screens appear but just not he main background screen. Any suggestions on what may have made it dissapear and how to make it show again? Thanks.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Background POS screen has dissapeared

    I have a fix.

  • breeze Profile Picture
    breeze 115 on at
    RE: Background POS screen has dissapeared

    Eliud, thx very much, your response resolved the issue.

  • Verified answer
    RMS Wizard Profile Picture
    RMS Wizard 1,205 on at
    RE: Background POS screen has dissapeared

    If you are running Microsoft RMS, try these steps.

    1. Right-click on Windows desktop and select screen resolution (ex, 1280 x 1024)

    2. Press Ctrl-F6 and select Transaction Screen tab, Window button.

    3. Enter 0 for Left and Top entries and your desired screen resolution for Width and Height (ex, 1280 and 990).

    4. Click OK, OK.

  • Verified answer
    eliud mugo Profile Picture
    eliud mugo 1,440 on at
    RE: Background POS screen has dissapeared

    Looks like you lost your display properties for The Transaction screen.

    Press Ctrl+F6  for the display properties window>Transaction screen >windows button.

    -Make sure left position and top position are set to 0(Zero)

    -Set width and height to read as per your monitor display settings

  • breeze Profile Picture
    breeze 115 on at
    RE: Background POS screen has dissapeared

    Ed, thanks, unfortunately pressing the Esc key does not correct the issue and display the transaction screen, it just displays the pop up :Do you to want to close POS? Yes/No". Thx for your help.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Background POS screen has dissapeared

    If you mean the transaction part of the screen, that shows the items being rung up.  

    Press the ESC key on the keyboard.  This happens when you load a internal html page into that area - usually by a custom button.

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