Access Portal Comment activity from custom workflow

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Posted on by Ashutosh9

Hi,

I have a portal comment activity. I want to call Custom workflow on this portal comment activity. I am able to call custom workflow but I want to access fields from this Portal comment activity. Fields like a subject of portal comment, description, To etc. etc.

I want to compose an Email and in that email, I want to use these values. What are the ways other than parameter passing?

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Ashutosh9 on at

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Also I tried to pass argument to my custom workflow.

[Input("Input Contact")]

[ReferenceTarget("contact")]

public InArgument<EntityReference> ToInputContact { get; set; }

but the "ToInputContact" parameter is from contact or from systemuser entity. Here the referencetarget is contact only.

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Arpit Shrivastava 7,518 User Group Leader on at

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Hi Ashutosh,

Is there specific requirement/need to use Custom Workflow?

If you simply want to send the email notification as soon as any new comment is being added from Portal, you can easily achieve it through System Workflow instead of Custom Workflow unless any specific requirement/logic needs to be build.

Here is the sample configuration:

If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.in

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Ashutosh9 on at

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Portal comment is at backend.

We have business requirement, tha't why we are writing custom workflow.

I want to access "To" field of Portal Comment activity and then want to send email to the To and CC fields.

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Arpit Shrivastava 7,518 User Group Leader on at

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That too, you can achieve it through System Workflow. Map your Portal Comment TO field to the Email TO and CC field.

Anyways, If you still want to go with Custom one, Take a look below article, shows input parameters for different data types:

http://anythingcrm.blogspot.in/2013/07/crm-2011-workflow-activity-parameter.html

If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.in

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Ashutosh9 on at

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This is correct. But my portal comment To is the party list. It has both contact and systemuser. So, I am not able to give reference target and default value to the To field. Is there any other way I can pass To field as a parameter.

I am trying below code to access it with activity

Guid emailId = new Guid(activity);

Entity email = service.Retrieve("email", emailId, new ColumnSet("to"));

EntityCollection to = email.GetAttributeValue<EntityCollection>("to");

But here in "activity" i am getting a value of "subject" field of activity portal.(don't know why happens it)

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Community Member on at

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I am trying to do something similar. I would like to send an email to the customer when a comment is added, and I would also like to have it send a link back to the portal where the comment is.

Something like:

Dear Customer,

There is a new comment on Case (Case ID *If possible*).

Please go to http://portalurl to view the comment.

Would something like this be possible?

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