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Problem with general journals

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Posted on by Community member

Good morning,

I've found a bug, when I try to open a journal from the main page (ex. Finance -> General Journal) the page freezes and keeps loading (when selecting between general journal templates)

- If I only try to access once, I get the general journal as usual, but if I try to access a second time I get the error. (It also happens on other journals like cash receipt journal)

-If I access from the role explorer it seems to be working fine.

Does anyone know why is this happening and how can I fix it?

My current version is:

I've also tried on a version with no customized extensions.

Thanks in advance!

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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I tried it in both BC23.5 and BC24.0 and didn't encounter your problem.
If this is a paid environment, it is recommended to submit this issue to Microsoft.

Hope this helps.

Thanks.

ZHU

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Judy Microsoft Employee on at

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Hi, I have tested on my demo environment, I cannot reproduce the issue.

What the environment type that the issue has occurred? What the browser did you use?

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Community member 12 on at

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Good morning and thank you for your answers,

Judy, I'm using a paid environment and I've tried both on Microsoft Edge and Google Chrome and I get the same error.

Yun Zhu, let me show you an example of the problem. I stopped recording but it keeps on loading and I get the "Working on it..." message that never goes away until I reload the page.

I'll take your advice and also submit the issue to Microsoft.

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Community member 4 on at

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Hi

We are experiencing the same problem both at a customer and in our own test environments.

It seems only to happen if you have 2 or more Journal Templates with the same Type - eg. Generel. The problem is on the page where you can select between General Journal Templates as shown in the original post.

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