Skip to main content



No record found.

Business Central forum
Suggested answer

Problem with general journals

Posted on by 8
Good morning,
I've found a bug, when I try to open a journal from the main page (ex. Finance -> General Journal) the page freezes and keeps loading (when selecting between general journal templates)
- If I only try to access once, I get the general journal as usual, but if I try to access a second time I get the error. (It also happens on other journals like cash receipt journal)
-If I access from the role explorer it seems to be working fine.
Does anyone know why is this happening and how can I fix it?
My current version is:
I've also tried on a version with no customized extensions.
Thanks in advance!
  • Problem with general journals
    We are experiencing the same problem both at a customer and in our own test environments. 
    It seems only to happen if you have 2 or more Journal Templates with the same Type - eg. Generel. The problem is on the page where you can select between General Journal Templates as shown in the original post.
  • Problem with general journals
    Good morning and thank you for your answers,
    Judy, I'm using a paid environment and I've tried both on Microsoft Edge and Google Chrome and I get the same error.
    Yun Zhu, let me show you an example of the problem. I stopped recording but it keeps on loading and I get the "Working on it..." message that never goes away until I reload the page. 
    I'll take your advice and also submit the issue to Microsoft.
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Problem with general journals
    Hi, I have tested on my demo environment, I cannot reproduce the issue.
    What the environment type that the issue has occurred? What the browser did you use? 
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 64,237 Super User on at
    Problem with general journals
    I tried it in both BC23.5 and BC24.0 and didn't encounter your problem.
    If this is a paid environment, it is recommended to submit this issue to Microsoft.
    Hope this helps.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,420 Super User

Martin Dráb Profile Picture

Martin Dráb 225,672 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans