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Customer experience | Sales, Customer Insights,...
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Which component should I use

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Posted on by
Hi All
I have a question regarding component which I should use, when I want to perform technical feasibility before preparing quotation for Customer. Let's assume that before final quotation I have to send Customer's requirement to dedicated Team who is responsible for preparing custom solution/project for installation and it requires engagement of engineer who has to prepare technical specification and sometimes has to go to Customer's location to perform some additional actions, checks and so on?
 
Thanks for answer in advance.
 
Regards
Jarek
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  • Dengliang Li Profile Picture
    Microsoft Employee on at
    Which component should I use
    Hi,
     
    The quote may be edited several times before the final quote is sent to the customer. Once you have published a quote, the price will be locked.
    Create or edit quotes in Dynamics 365 Sales | Microsoft Learn

    The scenario you describe mentions appointing engineers to service the location.
    In this way, you can use the Field Service application.
    The Dynamics 365 Field Service business application helps organizations deliver field service to customer locations.
     
    Best Regards,
    Dengliang Li
     

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