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Reason codes on posted credit memo

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Posted on by SZ-02080949-0

Hi,

It appears the return reason code being entered isn’t be held once the credit memo is posted and therefore is appearing blank within our reports

For example below on the sales return you cannot process/release without a reason code, yet the posted credit memo and the archive sales return isn’t showing the reason code used.

Can you please assist me in resolving this?

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YUN ZHU 68,242 Super User 2024 Season 2 on at

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Reason codes on posted credit memo

Hi, I tested it briefly in a standard environment and did not encounter this problem. I agree with Valentin, this is probably a customization issue.

Hope this helps.

Thanks.

ZHU
MarceloBorges 112 on at

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Reason codes on posted credit memo

Just to be clear, the Reason Code on the header is different than the Return Reason Code on the lines.

Which field are you populating before posting that is not being transferred to the posted document after posting?
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Valentin Castravet 21,647 Super User 2024 Season 2 on at

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Reason codes on posted credit memo

I believe he is looking for the return reason code visible on the lines in his screenshot. Out of the box you can post a sales return order without a return reason code, so you must have a customization that prohibits this. Perhaps the customization is also breaking something about sending the return reason code to the posted credit memo? There are no issues with return reason codes being sent from the sales return order lines to the posted credit memo lines.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
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Khushbu Rajvi. 1,385 on at

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Reason codes on posted credit memo

I have verified that the payment reason code is showing up in my system. Please check page inspection. I suspect that customization might be affecting its visibility or functionality, isn’t it?