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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Online Access Error
Microsoft Dynamics CRM (Archived)

CRM Online Access Error

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Posted on by Community Member Microsoft Employee

Please help. We are getting an error upon creating or updating Contact (CRM Online 2016 v.8.1.1.1606)

Please see screenshot below for the error.

mhac-error.PNG

here is the log file. 

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The user with SystemUserId=94b45d12-8be7-42d9-812e-ac2b4cc0e1a7 in OrganizationContext=fb404802-5014-4189-87ab-0b8e660536d6 is disabledDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>68e8ab4f-c3bd-401b-a28c-b55ef0133c1f</ActivityId>
<ErrorCode>-2147220955</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The user with SystemUserId=94b45d12-8be7-42d9-812e-ac2b4cc0e1a7 in OrganizationContext=fb404802-5014-4189-87ab-0b8e660536d6 is disabled</Message>
<Timestamp>2018-02-28T01:53:44.5014183Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

*This post is locked for comments

  • PurelyScott Profile Picture
    PurelyScott 22 on at
    RE: CRM Online Access Error

    @Ragnarr did you ever find out why the account got disabled?  

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Access Error

    Hi Manila ,

    Do one thing - open process, then assign the record or process to yourself, then check

    I hope this will resolved your query.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Access Error

    We are having the same issue.
    MS support ran a script on their side activating this user, all worked fine.
    But a couple of weeks later, its disabled again. Re-opening the case.

  • Suggested answer
    povversas Profile Picture
    povversas on at
    RE: CRM Online Access Error

    Hello,

    We also face same issue with one of Dynamics 365 Online org.

    Somebodies idea about plugin led us on good track, and we found that Connector Integration plugin was causing error.

    After disabling plugin the error was not presented.

    But we need that plugin, so after testing have found out, that setting Execution order on step from 1 to 10 resolved the problem.

    Still we do not have clue why without changed anything in the system, the error appeared.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Access Error

    Was this issue ever corrected by Microsoft support or did you find the solution yourself? We are experiencing the same issue ourselves. It just randomly started a few days ago so we would love to hear if there is a fix or if Microsoft was able to help you!

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: CRM Online Access Error

    Do you have any service account that you are using for any of the processes.

    I would check if any of your plugins or processes are using INTEGRATION account instead of the System Administrator account that you are using? If they are, replace the "Execute As" account on the Plugin Steps or Processes.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: CRM Online Access Error

    Hi Manila,

    You are correct, this in inbuilt system user and you cannot modify this user. I am wondering why CRM is complaing about this user if we cannot use it anywhere. Though it is unlikely, can you check if you have any plugin/ workflow for the contact entity? If yes, try disabling them and see it it works. If it works narrow it down to the specifc plugin/ workflow.

    If you still couldn't figure then it would be best to contact Microsoft Support.

    Hope this helps.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Access Error

    Hi Goutam,

    Thank you for the information, but it seems I cannot assign INTEGRATION user to any license (please refer on the link community.dynamics.com/.../explaining-the-built-in-system-and-integration-users)

    It also tells that INTEGRATION user is disabled and readonly by default, together with SYSTEM user.

    Any thoughts regarding this?

    Thank you

  • Suggested answer
    gdas Profile Picture
    gdas 50,089 on at
    RE: CRM Online Access Error

    Hi Manila ,

    You need to assign license to the user.please check below reference.

    docs.microsoft.com/.../create-users-assign-online-security-roles

    www.inogic.com/.../how-to-add-or-remove-users-from-sandbox-instance-in-dynamics-crm365

    community.dynamics.com/.../243047

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online Access Error

    Hi Ridhima and Ravi,

    I apologize.

    I overlook the list.

    The user is in there and found out that it is also disabled.

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