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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unsettle open transaction
Microsoft Dynamics AX (Archived)

Unsettle open transaction

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Posted on by benjamin84 2,075

Dear All,

I want to ask, we have many unsettle open transaction.

we can't settle because no information in the AX and we don't have the documents.

is there any way to clear the unsettle open transaction ? for example by using write off.

really need your advice. really appreciate

thanks 

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi benjamin84,

    If you talk about customer or vendor transactions, then you can make use of the open Transaction editing form that is available on the customer / vendor form. This form allows you updating (settling) invoices and payments that belong together.

    Best regards,

    Ludwig

  • benjamin84 Profile Picture
    benjamin84 2,075 on at

    Hi Ludwig,

    thank you for your information.

    the real situation is, we still have outstanding prepayment balance, but the all invoice already set by current user. previous user seem like not settle the prepayment clearly/ the data not completed. we don't have data in AX, we don't have the unsettle document either.

    could we do some write-off for the outstanding prepayment ?

    Thanks

  • Verified answer
    Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at

    Hello,

    I don't think there is a standard write-off functionality in AX. You might need to make these un-settlements manually through invoice journals, or credit notes.

    Thank you,

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi benjamin84,

    I just assume that you talk about vendor prepayments because it is not stated somewhere.

    Provided that this is the case, can you check whether the 'apply prepayment' functionality that is available in the vendor master (invoice tab) already resolves the issue?

    Best regards,

    Ludwig

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