web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unsettle open transaction
Microsoft Dynamics AX (Archived)

Unsettle open transaction

(0) ShareShare
ReportReport
Posted on by benjamin84 2,075

Dear All,

I want to ask, we have many unsettle open transaction.

we can't settle because no information in the AX and we don't have the documents.

is there any way to clear the unsettle open transaction ? for example by using write off.

really need your advice. really appreciate

thanks 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi benjamin84,

    If you talk about customer or vendor transactions, then you can make use of the open Transaction editing form that is available on the customer / vendor form. This form allows you updating (settling) invoices and payments that belong together.

    Best regards,

    Ludwig

  • benjamin84 Profile Picture
    benjamin84 2,075 on at

    Hi Ludwig,

    thank you for your information.

    the real situation is, we still have outstanding prepayment balance, but the all invoice already set by current user. previous user seem like not settle the prepayment clearly/ the data not completed. we don't have data in AX, we don't have the unsettle document either.

    could we do some write-off for the outstanding prepayment ?

    Thanks

  • Verified answer
    Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at

    Hello,

    I don't think there is a standard write-off functionality in AX. You might need to make these un-settlements manually through invoice journals, or credit notes.

    Thank you,

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi benjamin84,

    I just assume that you talk about vendor prepayments because it is not stated somewhere.

    Provided that this is the case, can you check whether the 'apply prepayment' functionality that is available in the vendor master (invoice tab) already resolves the issue?

    Best regards,

    Ludwig

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
CP04-islander Profile Picture

CP04-islander 16

#2
GiacomoRovai Profile Picture

GiacomoRovai 4

#3
Douglas Noel Profile Picture

Douglas Noel 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans