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email reply doesn't work good

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Posted on by Cat_Car

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Hello, since Dec. 12, 2023 the reply and transfert options in emails in the timeline doesn't work.

Does anyone have this issue?

Cat

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Leah Ju Microsoft Employee on at

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Hi Partner,

Is that what you mean?

Have they disappeared? Or did the "Create New Email" form not appear when you clicked on it?

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Cat_Car 174 on at

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@Leah Ju

Yes exactly what I mean. We see the options Reply, reply to all and forward, but when clicking on it, nothing opens.

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Leah Ju Microsoft Employee on at

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Hi Partner,

Is the timeline like this on all entity records?
Do the buttons on the form in the email work?

This may be the result of a product update, and it is recommended that you open a ticket with Microsoft's technical support team.

Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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