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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / email reply doesn't wo...
Service | Customer Service, Contact Center, Fie...
Answered

email reply doesn't work good

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Posted on by Cat_Car 115
Hello, since Dec. 12, 2023 the reply and transfert options in emails in the timeline doesn't work.
Does anyone have this issue?
 
Cat
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    email reply doesn't work good
    Hi Partner,
    Is the timeline like this on all entity records?
    Do the buttons on the form in the email work?
    This may be the result of a product update, and it is recommended that you open a ticket with Microsoft's technical support team.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Cat_Car Profile Picture
    Cat_Car 115 on at
    email reply doesn't work good
    @Leah Ju
    Yes exactly what I mean. We see the options Reply, reply to all and forward, but when clicking on it, nothing opens.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    email reply doesn't work good
    Hi Partner,
    Is that what you mean?
    Have they disappeared? Or did the "Create New Email" form not appear when you clicked on it?

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