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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Remove Hard Bounces
Customer experience | Sales, Customer Insights,...
Answered

Remove Hard Bounces

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Posted on by Fatouma 210

Hello, 

I will want to automate the removal of email addresses from contacts that are identified as hard bounces in my segment.

How to implement this workflow in a customer journey?
If you have better solutions I'm a taker too.

Thanks for your help.

Regards.

fko

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi fko.

    It is recommended to achieve this with a customer journey.

    1. Create a segment with a behavior block to filter out the contacts who are identified as hard bounces.

     pastedimage1620094129344v1.png

    1. Create an on-demand workflow targeting at Contact entity to update the emails of the contacts to empty.

    pastedimage1620094154036v3.png

     pastedimage1620094137687v2.png

    1. Create a customer journey with the segment as the audience of it. Insert the workflow into the journey after activating it.

     pastedimage1620094165824v4.png

    After going live the customer journey, the emails of the hard bounced contacts can be removed.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • KTitus92 Profile Picture
    KTitus92 55 on at

    Nya, what is the best way to create the on demand workflow using Microsoft Flow instead of background workflows as recommended on the Power Apps process form?

  • Nya Profile Picture
    Nya 29,060 on at

    Hi Kaitlin,

    Maybe you could re-post your issue as a new thread.

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