web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Holidays and business ...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Holidays and business closure days setup

(0) Share

Report

Report

Posted on by Kajal Gupta15

15

How can I do setup for holidays and business closure days in CE?

your inputs are valuable thanks in advance.!

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Kajal,

Go Customer service App > Service Management > Service Terms, then you can view 'holiday schedules' and 'customer service schedule'

customer service schedule:

To define when your service or support team is available for providing support to customers, create a customer service schedule in Dynamics 365 Customer Service.

holiday schedules:

Avoid having your service level agreements (SLAs) affected when your service organization is closed by creating a holiday schedule and adding it to your service calendar.

https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule?tabs=customerserviceadmincenter

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

Tom_Gioielli 19 Super User 2026 Season 1

#3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans