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How can I do setup for holidays and business closure days in CE?
your inputs are valuable thanks in advance.!
Hi Kajal,
Go Customer service App > Service Management > Service Terms, then you can view 'holiday schedules' and 'customer service schedule'
customer service schedule:
To define when your service or support team is available for providing support to customers, create a customer service schedule in Dynamics 365 Customer Service.
holiday schedules:
Avoid having your service level agreements (SLAs) affected when your service organization is closed by creating a holiday schedule and adding it to your service calendar.
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