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If you contact us at: http://www.syssolutionsllc.com/ reference your issue, we will send you an EDC setup guide that will likely lead you to the cause in your setup. You would also want to contact your processor and make sure they have the account setup properly.
Has it ever worked or are you just now adding this?
Make sure under the EDC tab and advanced and then the merchant tab that your merchant ID is all there
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