Hi all,
To seek support for a technical issue (client user login issue), I need to raise a technical support ticket to Microsoft.
We are partners to Microsoft (MPN) but do not have a support contract (and therefore no contract ID).
Is it possible to raise a ticket to Microsoft in any other way?
Requesting your suggestions/guidance for the below queries:
(1) Is is possible to pay for a single incident and raise a ticket to Microsoft?
(2) I heard that Microsoft action plan renewal will help. But in the benefits of Microsoft action plan I do not see either AX or NAV listed , so with Microsoft action plan , is it possible to raise a technical support ticket to Microsoft?
(3) How much does purchasing a single incident cost?
(4) How much would Microsoft action plan cost?
(5) Can the client, directly raise a technical support ticket to Microsoft ? Is that possible?
Thank you very much for the support in advance.
Regards
Sriram
