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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Cash Drawer Install
Microsoft Dynamics RMS (Archived)

Cash Drawer Install

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Posted on by julesie 244

I recently upgraded my computer to Windows 7 and installed my Dynamics RMS.  I have all of my peripherals installed and working correctly except for my cash drawer.  It passes through my Epson Printer (VERY old Model #TM-T88IIP).  The printer works fine and my cash drawer says it passes the health check but doesn't open.  It also doesn't open with my POS.  No error given...it just doesn't open.  My OPOS drivers are Epson Ver 2.68E. 

Does anyone have any suggestions?

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  • Community Member Profile Picture
    Community Member on at
    RE: Cash Drawer Install

    On the register list/ Cash Drawer 1 make sure you have checked mark on CASH

    DRAWER 1 IS ENABLED FOR THIS REGISTER.

    and copy and paste OPOS device name from Epson OPOS

  • Community Member Profile Picture
    Community Member on at
    RE: Cash Drawer Install

    More detail:

    Open RMS Store Operations Manager

    Click Database, Registers, Register List

    Select Register #, check box "Cash Drawer 1" and click Properties

    Select Cash Drawer 1 Tab, check box for "Cash drawer 1 is enabled for this register, and type the OPOS device name exactly as is appears in OPOS. (copy and past if needed)

  • julesie Profile Picture
    julesie 244 on at
    RE: Cash Drawer Install

    I double checked and all my setting and LDN in Manager are fine.  It doesn't even open outside Manager when I check the health even though it passes the Check Health test.  I'm assuming it's a driver but am not totally convinced of that either.  Any other suggestions would be appreciated.  Thanks!

  • Community Member Profile Picture
    Community Member on at
    RE: Cash Drawer Install

    Yes, most likely it's the driver. If the cash drawer was fine prior to the update/driver change then I would look into using a different driver.

  • Community Member Profile Picture
    Community Member on at
    RE: Cash Drawer Install

    Hello read some of these and they sound great, so I did want to add a little if I may?

    Take a peek if you would into Manager/File/Configuration/Options tab/Pos Options is share Opos driver with other applications checked? If not check it and close and re-open the POS hope that helps.  

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Cash Drawer Install

    Didn't that printer model have a drawer kick open plugin that required a cable from the cash drawer (like a phone cord) if the settings are right and the share opos driver freeman mentioned is selected and it still doesn't open? Try swapping that cable especially if the check health on the drawer passes. Thanks.

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