Dynamics Community Forum Thread Details

Your Business Central failed to update

Business Central failed to be updated. The reason for the failure is because one or more of the installed extensions failed to update successfully. Review the error information below and complete the recommended actions to resolve the issue and reschedule the update.

Your service identifier (Tenant): amerellerme-Sandbox

Environment: Sandbox

Version before update: 14.5.35970.0

Version after update: 15.0.36560.0

Scheduled date: 11/15/2019 (UTC)

Errors:

Extension 'Base Application' version 15.0.36626.38042 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension '_Exclude_AnonymizedDataSharing_' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Essential Business Headlines' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Intelligent Cloud Base' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Business Central Intelligent Cloud' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Late Payment Prediction' version 15.0.36626.36675 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension '_Exclude_APIV1_' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension '_Exclude_ClientAddIns_' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Sales and Inventory Forecast' version 15.0.36626.36675 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Microsoft Pay Payments' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'PayPal Payments Standard' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension '_Exclude_Microsoft Dynamics 365 - SmartList' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension 'Send remittance advice by email' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator. Extension '_Exclude_SyncBaseApp_' version 15.0.36560.0 by 'Microsoft' failed to synchronize the database schema.Cannot establish a connection to the SQL Server/Database. This could be due to one of the following reasons: * SQL Server is not started.* The database does not exist.* Proper permissions have not been given to the NAV Server Account. Try again later or contact your system administrator.

Recommended actions:

Depending on the error and your permissions to manage extensions, you may need to contact your Partner or the extension publisher to perform these actions.

1. Fix the extension error

Option 1: Extension is required

A. Make the minor change to the extension, compile the extension against the latest symbols for version 15.0.36560.0, and perform the necessary tests to ensure the functionality is correct. (If the extension is from AppSource, you will need to contact the publisher to get the extension fixed. AppSource contains support and help links for each of the app publishers.)

B. Upload the extension using the Extension Management page in Business Central and select the appropriate version for which the updated extension is compatible. The extension will then be updated to this version when the update is attempted again. For more information, view Deploying a Tenant Customization. (If the extension is from AppSource, the publisher will need to get the compatible extension published.)

Important: If you are using the extension, you can continue using the extension on the current version for 90 days. After 90 days, you will be updated to the next release without the extension. Please ensure that you have resolved the extension compatibility issue described above prior to such date.

Option 2: Extension is not required

Uninstall the extension using the Extension Management page in Business Central prior to the update being attempted again.

2. Reschedule the update

A. If the update is to a new major version, you can use the Business Central Admin Center to check and change when the update will be performed.

B. If the update is to a new minor version, the update will be attempted again automatically using the configured upgrade window in the Business Central Admin Center.

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wave 2 erroe please advice ?

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