Hello.
I'm trying to figure out what the difference is between the Status Reason "Sent" vs "Received" for an email activity. While tracking both incoming and outgoing emails in Outlook, all email messages have a Status Reason = "Received". However, I do have some older email activities in CRM with the status of "Sent" and I don't understand what's different about them and what condition causes their status to be "Sent". Does anyone know why?
Thanks!
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