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We entered a PO Return against a PO. We then entered the corrected Shipment/Invoice. Somehow the PO closed and has 0 Value Remaining and we can't receive against it. I can't reopen the PO and I'm not sure what path to take from this point to get the additional shipment/invoices against this PO.
I have already tried reconciling the PO but there was no change.
Thank you in advance for your help.
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Richard is correct in the sense that if you did a regular return, this will not impact the quantities.. as you should have done a return with Inventory that would have also returned the Quantity on Hand for Quality check.
But what you did receive were the quantities at least what was originally ordered? If you originally ordered 20 did you receive 30? There are PO status flags that will not change once you receive the initial amount. Plus returning does not reduce the quantity received. You still received them.
We did not receive what was ordered. We received the incorrect amount so we did a return. The return should have brought the incorrect amount received back to 0. Then we received the correct amount. Are you telling me that PO Returns do not effect the PO Totals as they should in my mind?
Thanks for the work around, we will input another line item but am just still confused about how this is working.
THANKS!!!!
If the PO has not been moved to history you can add another line to this PO and proceed normally. The PO closed because you received at least what was ordered.
Still need help with why this PO Rtn TOTAL did not update the Return as a negative. Anyone know if this is a problem on Dynamics GP V2016?
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