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Hi all
When we are trying to merge cases we are getting the following error
How to troubleshoot this issue
We are getting the error message even after adding Merged status manually to the status reason/status code on case under canceled
Thanks in advance
Regards
Gnandeep
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Thanks Temmy and Wei
Unfortunately no, we don't have any plugins or worklows processing on the field Status Code
Correct me does the Merged status reason has to have the attribute value as 2000 ?
https://technet.microsoft.com/en-us/library/dn531157.aspx#BKMK_Case
Regards
Gnandeep
Hi,
the error message clearly stated the status code is invalid, try to check do you have any workflows or plugins is processing that particular field?
Hi Gnandeep, do you have any other customization for this entity? Workflow or Plugin should have do that one. Try to disabled it first and retry. After that you need to check which of your customization that make this error.
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