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Hello everyone,

I am very knew to Dynamics and am learning as I go. Can anyone point me in the right direction on some reading material that would help. I am thinking a good book that isn't to in depth but will allow a novice user to get up and running.

My material so far has been online material, YouTube and MS website.

We hope to use Dynamics to keep track of current customers. Each customer will have a number of Cases attached with the documents saved in SharePoint. We also hope to use Dynamics to expand out customer base using the Marketing and campaign sections of it.

Therefore, I think most of our usage will be geared toward Dynamics 365 for Sales

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Panky 155 on at

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Hi John,

You can visit the link: crmbook.powerobjects.com to get an idea.

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Archer Mehrab 186 on at

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Hi John

I belive it is better to start with Lynda couse which been start from scratch and been designed for beginners , CRMBOOK , which been mentioned by other felow is excellent source when you get your head around total concept

Look for Dynamic crm essential traning in Lynda or click on below link

[View:https://www.lynda.com/Dynamics-tutorials/Microsoft-Dynamics-CRM-Essential-Training/504065-2.html]

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Community Member on at

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Guys, thank you for the quick response. I will certainly check this out.

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