I'm looking for advice on how to have different email deduplication settings for different customer journeys.
We have lots of contacts that are husband and wife, or part of a family. They are separate contacts in D365 but they do have the same email address. We are happy with this.
We have the bypass email deduplication setting set to NO currently. This is good for most of our emails. But it's not working for our events.
We heavily use the Events feature to run workshops which are in person. We rely on our contacts getting an email after registering which contains a QR code and we use this to check people into the event. We are having issues when a husband and wife both register, but only one of them receives the 'thanks for registering' email.
I have tried to set up new Content Settings AND a new Default Settings with bypass deduplication set to YES. I used this in the customer journey but it blocked my additional contacts and just sent to one which isn't what I wanted.
Any suggestions on how to make this work? Is there another way that I can try?
Thanks,
Sarah
