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Service | Customer Service, Contact Center, Fie...
Answered

A Skipping a Monthly Booking when collides with Yearly Booking

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Posted on by 30

I have a Yearly maintenance schedule and a monthly schedule on an asset..

I.e I require

* 11 Monthly bookings Jan - Nov

* 1 yearly booking in Dec

How can I set this up, I can see no way to do a monthly  every month for 11 months per year

I have the same question (0)
  • Thomas David Dayman Profile Picture
    11,323 on at

    I just had a quick look and I dont think there is a way to achieve it in a nice enough way.

    You could just merge the yearly December booking into the Monthly bookings but I can understand that they may have different tasks assigned to them.

    Or you could do custom dates? How long do your agreements usually last?

  • Gedda Profile Picture
    30 on at

    It could be done with custom dates  but this creates a lot  of setup and ongoing maintenance . Contract may be 1 -5 years and then renewals etc. We have hundreds of sites and  hundreds of maintenance schedules so need a automated rollover over contract period /renewal.

    Ideally need be to be able to configure monthly  X months per year on recurrence. I guess I could set up 11  sep 1 month a year  schedules but again higher maintenance

  • Verified answer
    Ali Khan Profile Picture
    1,380 on at

    Following structure should be able to support this scenario:

    1. Create an agreement record with 2 agreement booking setup records

    -- 1. Agreement Booking Setup with recurrence: 12x months

    -- 2. Agreement Booking Setup with recurrence: Once a year

    For the first ABS, delete/deactivate the 12th instance of the Agreement Booking Date record.

    This is generally called 'suppression', it is not an out of the box feature yet.

  • Thomas David Dayman Profile Picture
    11,323 on at

    Yeah, deactivating the 12th agreement booking date record is definitely an option. I would probably go for this.

  • Gedda Profile Picture
    30 on at

    Hi Ali

    Thanks for this, Yes I can use the Cancel status ( or deactivate) to skip a WO being generated for a single booking Date.

    However this requires manual maintenance on each   monthly scheduled ( have 100's), and cannot be done until the booking itself is generated  dependent on "Generate Booking Dates X Months In Advance "which must be set to at least 12 months or the length of the contract to do this during /just after setup.

    It will also require another manual  change each year of the contract when future bookings get generated

    All of this is prone to user error and has a high maintenance overhead.

    I am looking for a way to do this once at setup, however it does not appear possible with current capability. The suppression would need to be based on the generic moth - rather than an actual booking date e.g .Monthly excluding Dec

  • Suggested answer
    Ali Khan Profile Picture
    1,380 on at

    Hi Gedda,

    If suppression is based on month only (versus weeks, days or counters), this 'month number' could be maintained at the Agreement Booking Setup record and then Power Automate flow can automatically cancel Agreement Booking Date record (it doesn't need to wait for Booking / Work Order to be generated). This idea (or other similar solutions) can be explored with minor configurations/customisations.

    Cheers

  • Dan Gittler - Dynamics Field Service Profile Picture
    on at

    All great suggestions on the thread. In addition please note it is on our radar to try and make this easier out of the box but no date commitments yet.

  • Gedda Profile Picture
    30 on at

    Hi

    Yes that would be the easiest way in the short term to automate this. Thanks

  • Gedda Profile Picture
    30 on at

    Hi

    Great that this is being looked at for future improvement.

    It is a regular occurrence for a Service Company to have Monthly and yearly service/inspections so OOB support would be appreciated

    Ged

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