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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / No 'Create Activit...
Microsoft Dynamics CRM (Archived)

No 'Create Activities' dialog box appears at end of email mail merge on list members?

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Posted on by Yuli Aria Winata 45

Dear All,

(Sorry for my English)

One of my clients experiencing a strange issue. When they use mail merge, the Create Activities dialog do not appear. We use CRM 2011 update roll up 13 on the server an in the client we use update roll up 10. The other computer that use roll up 10 works, only one computer experiencing this issue.

I hope someone could help me with this issue Thank You

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  • CRMInnovation.com Profile Picture
    CRMInnovation.com on at

    The Create Activities dialog window only shows up when you start the mail merge from the CRM Outlook Client, when you start it from the web browser it will not appear.

    Would you confirm that the 'problem' computer is initiating the merge from the Outlook Client.

  • Yuli Aria Winata Profile Picture
    Yuli Aria Winata 45 on at

    Thank you for your quick reply.

    Yes, we are using outlook client. The email was send successfully, but it is not creating activities. Here is the log that shows an error when i use tracing in outlook.

    HideGridPlate() Plate successfully removed.

    [2013-08-21 09:23:26.044] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | GridAndVizControl.HideGridPlate  ilOffset = 0x5D

    Dispose SqlCeConnection Database C:\Users\[myclient]\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf Thread 24 Threadpool? True CreateConnectionsEveryTime? True

    [2013-08-21 09:23:36.786] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   30 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | OutlookItemWrapper.GetSmtpAddress  ilOffset = 0x84

    >Client Process Proxy Closed

    [2013-08-21 09:24:17.890] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   39 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | DuplexChannelFactoryCache.IsValidChannel  ilOffset = 0x56

    [2013-08-21 09:24:17.921] Process:OUTLOOK |Organization:19863a60-b4df-47dd-8bcd-f0d6e4345261 |Thread:   39 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | ClientProcessProxy.Host_Faulted  ilOffset = 0x14

    After i compared with another log, i found out that a process that called  track activities is missing. (The following address cannot be found on the tracing log

    http://MyServer:5555/MyCompany/tools/mailmerge/trackactivities.aspx?activitytypecode=4207&entitytypecode=2&showquickcampaign=false&showassignactivity=true)

  • Verified answer
    Yuli Aria Winata Profile Picture
    Yuli Aria Winata 45 on at

    Re-install the CRM for outlook solve the issue..

    Thank you for your help and sorry for the inconvenience.

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