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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Return / Refund Period for Items

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Posted on by 30

Is it possible in D365 Commerce or Product Information Management to set a maximum period (e.g 60 days) that an item can be returned/refunded on the MPOS?

My assumption is there would be a setting on the Released Product/product variant, you could set the maximum period the item can be refunded?
or on the Commerce product hierarchy under the Sell product properties?

Alternatively a setting on the POS functionality profile?

The "Channel return policy" only restricts the payment method valid for a refund.  

Thanks.

I have the same question (0)
  • ToddB Profile Picture
    Microsoft Employee on at

    Hi Mchallinor,

    I do not see a way to enable this out of the box; and would recommend you enter this on the Ideas portal and post a link here so others can vote for this suggestion.

    Ideas (dynamics.com)

    Thank you in advance.

    Todd

  • Suggested answer
    Mchall Profile Picture
    30 on at

    I have added the following idea for consideration.

    Dynamics 365 Application Ideas > Dynamics 365 Commerce > Order capture and checkout >

    Retail Return Policy feature to configure number of days an item is valid for a return transaction since the original sale

    https://experience.dynamics.com/ideas/idea/?ideaid=31d3ab29-9895-ec11-826d-0003ff459e23

    Please vote for this feature

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