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Supply chain | Supply Chain Management, Commerce

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Return / Refund Period for Items

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Posted on by Mchall

30

Is it possible in D365 Commerce or Product Information Management to set a maximum period (e.g 60 days) that an item can be returned/refunded on the MPOS?

My assumption is there would be a setting on the Released Product/product variant, you could set the maximum period the item can be refunded?
or on the Commerce product hierarchy under the Sell product properties?

Alternatively a setting on the POS functionality profile?

The "Channel return policy" only restricts the payment method valid for a refund.

Thanks.

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Mchall 30 on at

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RE: Return / Refund Period for Items

I have added the following idea for consideration.

Dynamics 365 Application Ideas > Dynamics 365 Commerce > Order capture and checkout >

Retail Return Policy feature to configure number of days an item is valid for a return transaction since the original sale

https://experience.dynamics.com/ideas/idea/?ideaid=31d3ab29-9895-ec11-826d-0003ff459e23

Please vote for this feature
ToddB on at

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RE: Return / Refund Period for Items

Hi Mchallinor,

I do not see a way to enable this out of the box; and would recommend you enter this on the Ideas portal and post a link here so others can vote for this suggestion.

Ideas (dynamics.com)

Thank you in advance.

Todd

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