Posting cash receipts

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Posted on by olegvi

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Hi,

When posting cash receipts, I keep getting this message: "Open must be equal to "Yes" in Cust. Ledger Entry: Entry No. = 275. Current Value is "No".

I do see the entry with marked checkbox in Open field in the Customer Ledger but cannot correct it or make it Open. What can I do?

Thank you.

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JAngle 159 on at

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So an invoice is closed because it has an application entry. You can reverse the application from the customer ledger entries page. It will then be available to apply to from a cash receipt

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olegvi 831 on at

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Hi Josh,

Thank you for your reply.

I unapplied the payment but still get the same error:

The customer ledger entry shows as open:

Anything we can do here?

Thank you,

Oleg.

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JAngle 159 on at

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I would arrange to debug. May involve creating a sandbox copy from production if SaaS. Follow this for guidance: https://youtu.be/d0YdbjWvwBI

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Oleg,

I have seen this before and what occurred was more than one customer ledger entry with the same document type and no. as in entry 275, and with different signs. Try looking in Customer Ledger Entries for the Document Type and No., no customer filter. This could be the issue.

Thanks,

Steve

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olegvi 831 on at

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Hi Steve,

It appeared that we had to toggle and untoggle the application record and then we were able to post. Just to add more, these cash receipts came from ARC portal for credit card charges.

Thank you,

Oleg.

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