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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posting cash receipts
Small and medium business | Business Central, N...
Answered

Posting cash receipts

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Posted on by olegvi 809

Hi,

When posting cash receipts, I keep getting this message: "Open must be equal to "Yes" in Cust. Ledger Entry: Entry No. = 275. Current Value is "No".

I do see the entry with marked checkbox in Open field in the Customer Ledger but cannot correct it or make it Open. What can I do?

Thank you.

I have the same question (0)
  • Suggested answer
    JAngle Profile Picture
    JAngle 133 on at

    So an invoice is closed because it has an application entry. You can reverse the application from the customer ledger entries page. It will then be available to apply to from a cash receipt

  • olegvi Profile Picture
    olegvi 809 on at

    Hi Josh,

    Thank you for your reply.

    I unapplied the payment but still get the same error: 

    pastedimage1625835616647v2.png

    The customer ledger entry shows as open:

    pastedimage1625835672100v3.png

    Anything we can do here?

    Thank you,

    Oleg.

  • Suggested answer
    JAngle Profile Picture
    JAngle 133 on at

    I would arrange to debug. May involve creating a sandbox copy from production if SaaS. Follow this for guidance: https://youtu.be/d0YdbjWvwBI

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Oleg,

    I have seen this before and what occurred was more than one customer ledger entry with the same document type and no. as in entry 275, and with different signs. Try looking in Customer Ledger Entries for the Document Type and No., no customer filter. This could be the issue.

    Thanks,

    Steve

  • Verified answer
    olegvi Profile Picture
    olegvi 809 on at

    Hi Steve,

    It appeared that we had to toggle and untoggle the application record and then we were able to post. Just to add more, these cash receipts came from ARC portal for credit card charges.

    Thank you,

    Oleg.

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