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Service | Customer Service, Contact Center, Fie...
Suggested answer

Schedule Board Filter

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Hi All, 

 I have a resource, who has 3 characteristics associated with him, my requirement is to fix each characteristic availability for particular hour in a day/week & filter the same in schedule board.

Ex: Doctor has characteristics of Consultation, Surgery and Assessment. 

 10:00 AM to 12:00 PM Consultation

  1:00 PM to 3:00 PM Surgery

  4:00 PM to 6:00 PM Assessment

want to filter like this in schedule board.

  • Suggested answer
    antc Profile Picture
    2,909 on at
    RE: Schedule Board Filter

    You could possibly schedule a flow although I have never tried to change a characteristic via code or flow.

  • Suggested answer
    Fannie30 Profile Picture
    2,990 Moderator on at
    RE: Schedule Board Filter

    I do not believe you will be able to accomplish this.  While you can filter to find resources with those characteristics, you cannot indicate it to show it by time.  What you could probably do is update the booking slot on the board to show the skill.  I hope that helps

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