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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / ClickdCommon script error
Customer experience | Sales, Customer Insights,...
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ClickdCommon script error

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Posted on by Nuno Reis 15

Hi

When im going to email template show a script error and says the ClickdCommon is not defined.
A few days ago, i dont have any problem.

Can you help me?

Best Regards

  • Nuno Reis Profile Picture
    Nuno Reis 15 on at
    RE: ClickdCommon script error

    The Error Details said this:

    ReferenceError: ClickdCommon is not defined
    at getOriginEditorType (schoolcrm.crm4.dynamics.com/.../cdi_emailtemplatescript:343:5)
    at ClickDimensionsLoad (https://schoolcrm.crm4.dynamics.com/%7b637403771910024647%7d/webresources/cdi_emailtemplatescript:7:5)
    at sl.executeFunction (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:1110:3413)
    at sl.execute (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:1110:3058)
    at https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:102:20815
    at i (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:227:91)
    at V._executeIndividualEvent (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:102:20791)
    at V._executeEventHandler (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:102:18460)
    at Object.execute (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:102:15854)
    at w._executeSyncAction (https://schoolcrm.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.1715-2010.2:733:692)

    I didn't make any changes and the error is only in email templates, all the others works fine.
    yes, i tried in edge, chrome

    Thanks 

  • Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on at
    RE: ClickdCommon script error

    Dear Partner,

    Can you please help us with complete error message with screenshot if possible.

    Did you make any change recently to your Org ?

    Is the same issue happening with other environment ?

    Regards,

    Sanuj

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