Outlook showing different dashboard of Dynamics 365 on click of "Dynamics 365" button instead of default dashboard.

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Posted on by Gokul kansagara

When I open a tracked email and click on Dynamics 365 button, outlook should show me default dashboard, instead outlook shows me different dashboard. I already checked model driven app "Dynamics 365 App for outlook" sitemap and dashboard. It is same as OOB.

Also, this issue is faced by only one user in the org. I tried checking his personal settings and couldn't break a leg.

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RE: Outlook showing different dashboard of Dynamics 365 on click of "Dynamics 365" button instead of default dashboard.

Hi Gokul kansagara,

Please check the following blog:

Tip #1194: When the App for Outlook shows a random dashboard | Power Platform & Dynamics CRM Tip Of The Day