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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Add SPF to CRM Dynamic...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Add SPF to CRM Dynamics Marketing

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Posted on by Community Member

Hello everyone.

It's not clear to me how to add the SPF record to the respective domains in CRM Dynamic 365.

I reviewed the public information at docs.microsoft.com/.../create-spf-record, but I don't know how to access it from CRM.

The CRM's portal shows the domains and CNAMEs configured, for example:

pastedimage1657301580662v1.png

I don't know if this is the way, but if I check eur.pb-dynmktge.com via SPF it shows the following:

pastedimage1657302118349v2.png

To improve the delivery capacity of the emails, do I have to provide that information?.

And I apologise for my ignorance.

Regards!.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hello.

    Any idea?.

    Regards.

  • Suggested answer
    Ivan Maltsev Profile Picture
    Ivan Maltsev Microsoft Employee on at

    Hello, David

    Thank you for your question. 

    You do not need to add SPF record manually for your sending domain, as it is already included into Dynamics Marketing configuration. The only thing is required for you to start successfully sending emails is to finish domain authentication process. 

    From the screenshot you have shared we can see that your domain's state is Confirmed. It means that you can start sending your first tests and campaigns right away.

    Hope you find this information helpful. 

    Regards

    Ivan Maltsev

    Dynamics 365 Deliverability Engineer

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