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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Running total in State...
Microsoft Dynamics GP (Archived)

Running total in Statements

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Posted on by Rosemary 10

Our statements for the month August was sent out with incorrect running totals. Going through the statements now to determine if it were all the statements or just a few, but has anyone seen this before?

Thanks 

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  • Angel Nuñez Profile Picture
    Angel Nuñez on at

    I haven't seen it, but it is a good habit to first reconcile receivables amounts prior to print statements.

  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    I have seen several similar cases related to the running total, one of the obvious cases was Item Stock Inquiry which provides a running total for the line items.

    Usually, several running total reports retrieve the beginning or ending balance of the transaction and start calculating the running total on the run of the report, if there is an mistake either with the balance being considered as an input or the transactions range, the running total will not provide correct result.

    The initial prerequisite is to hit the reconciliation and check links. Reconciliation recalculates the balance based on the transaction retrieved from the associated module. Meanwhile, check links ensure data integrity among tables which could definitely cause a problem

    In case the running total still provide incorrect result, we need to dig further for the root cause of the problem

    One final note, if we are talking about customized reports, you might need to check the code, report layout and calculations considered for the running total.

    Your feedback is highly appreciated,

  • Rosemary Profile Picture
    Rosemary 10 on at

    This is the first instance that I am aware of where the running totals are incorrect. My apologies, but I don't understand the connection with the item stock inquiry and the receivables running totals in the statements.

  • Verified answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Practically speaking, there is no connection or relation at all. Although, the concept is the same. When calculating the running total, the report or inquiry will retrieve the transactions for the associated master record (could be customer, item, vendor ..etc). The item stock inquiry is a good example at which transactions amounts and item balance are considered to provide a running balance as shown below:

    In several cases, the item balance (item stock) is incorrect, which leads to incorrect running total. In such cases, reconciliation could get things on track as it recalculates the item balance.

    Talking about statements running total, I do believe the same concept applies. In this essence, reconciliation and check links could be the resolution.

  • Rosemary Profile Picture
    Rosemary 10 on at

    Ok, I understand what could get it back in order, but what could have thrown it out like that?

  • Rosemary Profile Picture
    Rosemary 10 on at

    Thanks much for your contribution. Your observations have proven helpful.

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