Microsoft Dynamics CRM (Archived)

Fields not appearing for certain users

(0) Share

Report

Posted on by Lee-Martin

515

I've added some custom fields to a Lead.

The field appears exactly as designed for different users around the company.

However, it doesn't appear for me (the developer).

I've checked security (I'm a System Admin, so it shouldn't be a problem), Teams aren't an issue either.

It's the exact same issue whichever browser I use (IE, Edge, Chrome, Firefox).

I could understand it more if I could see it, and others could not.

Has anybody experienced similar?

*This post is locked for comments

I have the same question (0)

All responses (9)

Answers (1)

Saad Kabarousse 734 on at

Like (0)

Report

Hello Martin,

Check if there's a javascript function applied on that field.

Was this reply helpful? Yes No
Lee-Martin 515 on at

Like (0)

Report

No JavaScript fields are acting on it

Was this reply helpful? Yes No
Guido Preite 54,086 Moderator on at

Like (0)

Report

doesn't appear where? form when you open a record? form designer? advanced find? list of fields inside the solution?

Was this reply helpful? Yes No
Lee-Martin 515 on at

Like (0)

Report

@Guido

It doesn't appear in the form. It appears if I preview, but not if I look at it in the normal process of working with the CRM.

Was this reply helpful? Yes No
Guido Preite 54,086 Moderator on at

Like (0)

Report

if the form is the same for the user and for you, then there is some logic (javascript or business rule) that hide the field (or the section where the field is located)

Was this reply helpful? Yes No
Lee-Martin 515 on at

Like (0)

Report

@Guido

I've ruled out JavaScript, and as the field is new, I can't understand how it would get affected by a business rule.

Was this reply helpful? Yes No
Guido Preite 54,086 Moderator on at

Like (0)

Report

look, fields do not appear to a user and appear to another user without a reason.

you have a field in the SAME form (as I wrote before), the only way (to my knowledge of course) that it appears to a user and not to you (and you wrote you have System Administrator role) is by custom client code, so JavaScript or Business Rule.

the visibility can affect the field itself, the section itself (if the section is hidden also the field is hidden) and the tab (same as the section)

Field Level Security can be excluded (as you are System Administrator you can see always) and if is the same form we can exclude forms assigned to different security roles.

if you are 100% sure that you don't have JavaScript that can interfere with that field (or its section, or its tab) in that form, and you don't have business rules (same as js) then open a support ticket.

Was this reply helpful? Yes No
Verified answer

Charles Abi Khirs 3,569 on at

Like (0)

Report

Hello,

Make sure you are opening the form where you added those fields.

In case of multiple forms and since you are System Admin, you have access to all forms. Switch between the forms on top of your record form.

Was this reply helpful? Yes No
Lee-Martin 515 on at

Like (1)

Report

@Charles

I'd just come to that conclusion myself.

I couldn't see where I would change it in 2011 (I've not used that version until recently, and am far more experienced with 365)

Was this reply helpful? Yes No