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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / I want to display a re...
Microsoft Dynamics CRM (Archived)

I want to display a report where i get username,Login and Logut timing.

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Posted on by Shraddha B

Hello All,

I want to display a report where i get username,Login and Logut timing.

Specification is i dont want to use C# coding.

Currently we are using Dynamics CRM 2013 Online.

How can i store the details of login and logout in dynamics crm.

Please suggest me some answer as i have to submit the report ASAP

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I'm afraid there is no easy way of doing that.

    As far as I remember it is possible to configure auditing to store datetime when person logs in CRM - blogs.msdn.com/.../auditing-user-logon.aspx

    If I'm not wrong there is no information logged when person logs out from CRM so you will have to analyze audit logs to get that information.

  • Community Member Profile Picture
    Community Member on at

    "Logout" is not recorded by CRM, and does not really make sense unless a user actually remembers to go to the "sign out" option - most just close their browsers (which makes them go very quiet, but the server knows no different than if they just do some other work in another application or go for lunch).

    Outlook makes things even harder - has a user logged in just because they opened Outlook, which connects to CRM to start synchronisation? If they leave Outlook running during lunch does this count as logged in time too?

    The question I always ask in this area is "why"? Why do you need this information? What will you do with it? What decisions will it enable you to make? What behaviours will it help you to drive*? Will these behaviours improve your business outcomes?

    Just about the only useful information you can get from this kind of blunt data is when a user has not logged in for several weeks, because they left the organisation and no-one told IT, so they are still using up a licence.

    *Hint: if you measure how long users log on for, they will log on when they arrive at work, and log off when they leave. You will get what you measure - longer session times. It will not affect how long users actually *DO* anything in CRM, nor how much of the activity they are doing, if any, is useful or moves things towards your business goals. Much better to measure things they are doing - records updated or created, activities completed, etc. And a mix of these, not just a single measure.

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