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Small and medium business | Business Central, N...
Answered

Highcharts is not defined BC14

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Hello to all,

when i start the webclcient using the Sales-Manager profile i receive the message

"Highcharts is not defined"

Other prfiles work.

Which function should i delete from Sales Manager Profile to get it work?

Regards

Axel

I have the same question (0)
  • Verified answer
    Marco Mels Profile Picture
    on at

    Hello,

    This is a bug and was fixed in a specific CU:

    support.microsoft.com/.../cumulative-update-17-for-microsoft-dynamics-365-business-central-octob

    The fix ID is for version 14x is:
    pastedimage1588052323205v1.png

    As far as I can trace back, no kb article is linked to this bug ID as it was an internal fix. The kb article was created however for v13. Suggestion for you is to apply latest CU or at least one that is later then March CU for BC140.
    https://support.microsoft.com/en-us/help/4501292/released-cumulative-updates-for-microsoft-dynamics-365-business

    Thanks.

  • Axel Zorn Profile Picture
    on at

    Hi Marco,

    thanks for your help. We made a platform update to BC 140 CU 11 and it still doesn't run.

    We didn't update the application. For this we first have to update our branchsolution.

    When i run the standard database with the new objects, it works.

    Are there any BC objects changed by the fix 342066? Which?

    I can't update the whole customer solution.

    Regards

    Axel

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    It is a platform fix, updating the solution will not resolve the issue.

    * The user can avoid using that role center (e.g. Business Manager, page 9022 or the affected role center) to avoid the part that causes the issue

    * The user can remove the part which uses high charts from the role center

    * The partner can modify the code for the part that uses the business chart addin to ensure that it does not call Update on the control until after the addin reports it is ready. A sample snippet below shows that pattern.

    Root cause here is that

    AL code is calling "Update" on a BusinessChartAddIn control before the control is ready.

    The user can also try to remove the user personalization from the role center.

    The first one would be to change the user's profile to use a profile that does not use Sales Manager as Role Center.  See the documentation here:

    docs.microsoft.com/.../admin-users-profiles-roles.

    The second one would be to remove the user personalization record for that user for the Sales Manager as Role Center. This can be done by following the documentation here:

    docs.microsoft.com/.../ui-personalization-manage.

    The user would lose its personalization made on the Role Center (and the navigation bar, if any), but this should enable to log-in.

    Thanks.

  • Axel Zorn Profile Picture
    on at

    Hi Marco,

    after the platform update we had to upload the new BussinesChart Addin from the server directory.

    But we forgot :-(

    After we did it the page worked perfect.

    Regards

    Axel

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