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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / System jobs caught in ...
Microsoft Dynamics CRM (Archived)

System jobs caught in a loop, unable to stop them

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Posted on by Community Member

I built a workflow (with the trigger criteria the same as the update field). This has caused the workflow to run continuously for the past 5 days, every 4 minutes. After realizing my error, I have tried to stop these system jobs from recurring with no success:

I deactivated, and then deleted the original workflow. No effect.

I've attempted to pause or cancel the workflows. After the status changes to 'paused' or 'cancelled,' new system jobs continue.

I've attempted to run a bulk record deletion job. 'Waiting for resources,' and never starts.

I've restarted the asysc service. No effect.

Any help or advice about stopping these system jobs and preventing them from recurring would be greatly appreciated.

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  • Verified answer
    tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: System jobs caught in a loop, unable to stop them

    Can you check AsyncOperationBase table in database (I assume it's on-premise) for records regarding this workflow? It would be easier than depending on System Jobs only visible from application UI. Also have you checked if your workflow is still available as "Activation" type in Advanced find?

  • Community Member Profile Picture
    Community Member on at
    RE: System jobs caught in a loop, unable to stop them

    Thank you for taking the time for responding Pawel.

    To clarify, do you mean ALL related system jobs, even the ones that had already run and were 'successful?'

    When we deleted only the 'waiting for resources' system jobs, they recurred as soon as the async service started again.

  • tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: System jobs caught in a loop, unable to stop them

    Also you should stop Async Service first, so that it will not spawn new process instances in the meantime. Stop Async Service, remove all the System jobs that are related to this workflow, remove the Workflow Activation and after all the cleaning start Async Service

  • tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: System jobs caught in a loop, unable to stop them

    If you go to Advanced Find and search for you process WITHOUT any search criteria other than your workflow name (so you have to clear all the default search filters), do you see your workflow? It should be there a record with Type = "Activation". Can't verify it right now but maybe deleting this record would stop the flow.

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