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Finance | Project Operations, Human Resources, ...
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Supervision of the integration error messages

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Posted on by 489

We have implemented a lot of integrations via Data management as recurring batch integrations. Now we are facing the problem how to manage the surveillance of the data jobs. I have listed some alternatives:

1. Using standard alerts

  • They are easy to configure and doesn't cost extra money, but the message itself doesn't tell much. If you get alert email about failed message processing, it contains just a link. It's just too little. It should be more informative

2. Using business events

  • This is interesting, but might cost too much depending how many error messages is received. In a scenario, where all the error messages are passed to Logic app workflow and it fetches the error details from D365 + does the filtering of messages, it sounds like a pretty good solution, but it also needs development and creates costs for the customer

3. Manual surveillance

  • Customer's main users should be able to fix the errors related to data problems, but what about technical problems. I think we still need some automation. 

Any thoughts? Are there recommendations how to do this properly?  

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  • Verified answer
    Sergei Minozhenko Profile Picture
    23,095 on at

    Hi migi111,

    With 1 and 2 I think you can cover only "pure" error cases (because you need to have a trigger like status change). But there are also "stuck" cases (based on my experience) like the message is not processed (and there is an error on the log), but status is Queue or InProcess. In this case, you need a more "intelligent" approach.

    I'm using oData feed at the moment for DMF job history table with different filters (Error, Not processed in due time). But someone needs to pull it from time to time and send alerts bases on input.

    In the future, it could be much easier to implement a monitoring solution with docs.microsoft.com/.../onboard-azure-monitor

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