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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Store number on the sa...

Supply chain | Supply Chain Management, Commerce

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Store number on the sales order

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Posted on by Giorgio Bonacorsi

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Hi everyone,

I'm new to the retail world. So, I should to test the "Retail statement" but I have a question to submit.

In 365 Finance and Operation, it's possible to create a sales order with the "store number" on the header?

2388.Store-number.png

I have configured those things on my retail store:

Employee (myself);
Product category and items;
Organization hierarchy with my retail into all-purpose linked to the retail;
Delivery mode.

Thank you for your answers.

Kind regard,

Giorgio Bonacorsi

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André Arnaud de Cal... 306,263 Super User 2026 Season 1 on at

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Hi Giorgio,

I have moved the question to the retail forum.

When you calculate the retail statements, then the sales orders with the reference to the store will be created. There is a feature to use call center functionality. In that case, you can create a sales order for that call center channel when a user is member of the call center.

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Zain Mehmood 4,311 Most Valuable Professional on at

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Hi Giorgio,

I am using update version 10.0.5, I have not seen any field like this in the standard system in SO header. Please ask your system administrator about this field so that he could explain either this field is customized or added through user personalization.

He could guide you more about this as just like Andre said, standard system only provides sale order reference from retail.

Regards,

Zain

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Xusheng Microsoft Employee on at

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By my understand, it will set the store number to SO during statement post.

If you want get the channel number once manually create the SO, you need use put your user as one call center user.

docs.microsoft.com/.../call-center-functionality

Pleae let me know is this resolve your issue?

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