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Hi,
We have an on Premise deployment of CRM 2011, we find that the application works perfectly smooth in the home country but very slow in other countries thought the internet speed there are amazingly fast. The effect in felt in accessing the system both in browser and the outlook Plugin.
Please help
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You need to identify where the latency and bandwidth restrictions are coming from. As Adam says, distance can be a big factor here since you can't travel faster than the speed of light (yet) - but other things can affect these to.
Although you can optimize the amount of data that needs to be transferred between the client and server - if your latency and bandwidth fall short then performance is always going to be an issue.
You will need to engage a networking expert to determine where then bottlenecks are between the user and the server.
Hope this helps
Latency is a consequence of the distance the user is away from the home office, more specifically it has to do with how many routers their data is switched through along the way. You have almost no control over this although you might be able to find what route is being taken and try to optimise this with help from the local ISP.
(I heard of a client in Australia who was using the APAC data centre for CRM online and had awful performance. Microsoft were able to help them figure out that all their traffic was going via the US West coast. Talking to their ISP in Australia revealed that their routing plan was "if it is not in Australia, send it to US", since that worked for 90% of their traffic. Changing this so their routers knew that the datacentres were in Singapore, and sending the traffic "left" to Japan instead of "right" to US made a huge difference)
Do some more investigation on the client side to make sure things like caching are working well. Tools like Fiddler will be a big help here. Open a record, close it and re-open it and make sure that the second time retrieves things like html, image files, javascripts, css etc from the cache and does not fetch them again.
Do you have IFD configured, or are the offices connected as a big WAN, so even remote offices are effectively "on the network"? If remote users come in via IFD, some active firewalls (such as TMG) can confuse things so the browser sees the traffic coming from the firewall, not the CRM endpoint it was expecting it from, so it uses the data but won't cache it. You can fix things like this if you know where the problem lies.
You can of course optimise things like views and forms for better performance which benefits everyone, and might be able to get the performance to an acceptable level for the remote offices, even if they don't come up to scratch on latency.
Hi Scott,
I ran the diagnostics from the user end and found that they do not meet the required latency and bandwidth though they have good internet connection. Is there something i can do to work it out. Please help.
Thanks again for your time
There are many factors related to latency and bandwidth that can affect performance - and even if the office has a good internet connection, it is the latency and bandwidth available two and from the office to the CRM server that counts.
You can use the diag.aspx page to find this information if you browse to:
http://<YourCRMServerURL>/tools/diagnostics/diag.aspx
Latency should be under 150ms and bandwidth should be above 50KB/s
See my post develop1.net/.../Monitor-Monitor-Monitor.aspx
There are things that can do to optimise the client performance - see www.microsoft.com/.../details.aspx
Hope this helps
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