Dynamics Community Forum Thread Details

CIF Integration OnClickToAct event timeout error

We have implemented integration to a 3rd party soft phone using CIF in D365 CRM. The problem we having is that certain users are not able to make calls by clicking on the Custom CIF Control (phone icon). We get the following error in the Developer Tools window.

msdyn_internal_ci_library.js:1 Uncaught (in promise) Map(2) {"message" => "Timeout occurred as no response was received from listener window", "n" => "onclicktoact - raiseEvent"}[[Entries]]0: {"message" => "Timeout occurred as no response was received from listener window"}1: {"n" => "onclicktoact - raiseEvent"}size: (...)__proto__: Map
t.logFailure @ msdyn_internal_ci_library.js:1
(anonymous) @ msdyn_internal_ci_library.js:1
Promise.then (async)
a @ msdyn_internal_ci_library.js:1
I @ msdyn_internal_ci_library.js:1
AgentClickToActControl.action @ AgentClickToActControl.js:116
AgentClickToActControl.onActionTrigger @ AgentClickToActControl.js:95
g @ app.js?v=1.4.2204-2101.4:3681
S @ app.js?v=1.4.2204-2101.4:3681
(anonymous) @ app.js?v=1.4.2204-2101.4:3681
I @ app.js?v=1.4.2204-2101.4:3681
P @ app.js?v=1.4.2204-2101.4:3681
T @ app.js?v=1.4.2204-2101.4:3681
N @ app.js?v=1.4.2204-2101.4:3681
Rn @ app.js?v=1.4.2204-2101.4:3681
Bn @ app.js?v=1.4.2204-2101.4:3681
t.unstable_runWithPriority @ app.js?v=1.4.2204-2101.4:3923
ha @ app.js?v=1.4.2204-2101.4:3681
ys @ app.js?v=1.4.2204-2101.4:3681
kn @ app.js?v=1.4.2204-2101.4:3681

I've looked at below topics with similar issues but there's no resolution.

CIF's client side events not triggered as per the documentation

In CIF, clicktoact API does not return response to specific callback function

Anyone experienced a similar issue and resolved it? Help will be much appreciated.

Thanks in advance.

Quick Links

Leaderboard