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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / redirecting emails bas...
Microsoft Dynamics CRM (Archived)

redirecting emails based on keyword

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Posted on by Jake Oszkar 40

Here is the scenario..........

 

Emails comes in with text........................"ABC-123"

 

Dynamics CRM then redirects (not forwards) this email to an external domain (gmail, yahoo, msn, yahoo, etc.) based on the keyword (ABC-123).

 

Is this possible? If so, how?

 

If a redirection is not possible, then is it possible to forward the email and redirect the reponse?

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  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    As far as I know, CRM will neither forward nor redirect the email anywhere as CRM doesn't have Email Management options. The only think I can think of is that you can create a workflow that will monitor email activities upon creation and will then send a new email with the same contents on the created email to the external account (gmail, msn, etc) if the subject of the created email contains the words (ABC-123) and then once it send the email to the external domain, it deletes the original email.

    This creates the illusion that the original email was forwarded.

    Does that work for you?

  • Jake Oszkar Profile Picture
    Jake Oszkar 40 on at

    Is it possible to then redirect the responses (when the recipient replies to the email we forwarded) to the original sender?

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    The only way I can think you can do this is if you configure your Email Router as a Virtual SMTP server. The steps to do this can be found here:

    www.zero2ten.com/.../Configuring-CRM-Email-Router-as-a-Virtual-SMTP-Server.aspx

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