Smart Assist not working when viewing Case in Customer Service Workspace

(0) Share

Report

Posted on by d365crmkl

Hi Everyone,

I've enabled Productivity Pane for Customer Service Workspace but the Smart Assist is still not working when I view the Case in the Customer Service Workspace app.

I checked the setup and got this message. Any advise on how to resolve this is greatly appreciated.

I have the same question (0)

All responses (2)

Answers (0)

LeoAlt 16,331 Moderator on at

Like (0)

Report

Hi Partner,

Please check the following points.

1.The AI suggestion is only available in the below regions.

https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-enable-ai-suggested-cases-knowledge-articles#introduction

2.You could raise a ticket about this issue if the daily update dose not work.

Regards,

Leo

Was this reply helpful? Yes No
Pratiksha Panchbhai on at

Like (0)

Report

As mentioned the workflows should be there in the environment. If not then you can try adding AI builder app from Power platform admin center

Was this reply helpful? Yes No