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KPI SLA CRM WITH INCIDENT

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Posted on by Community Member

Hello good afternoon.

I would like to know how to make the First Response field (KPI) of the "Case" form (Image 01) visible in the selected view as a "case" column (Image 02)

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Image 02

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Marco.P 2,405 on at

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Hi,

just edit the view, you will then get the editor like this:

click on add columns and then chose the record type (in your case SLA).

now you can get access to other related entity fields, and you can add them as columns of the view.

Hope it helps,

Marco

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Community Member on at

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Hi Marco.

That way if I know but what I mean is that the field that I show (image 01) could not put it in the default view since it is a KPI field, could you support me how would I achieve that?

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Marco.P 2,405 on at

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But SLA KPI and case entity are related,

Could you post a screenshot with your view editor?

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AJ-22040756-0 Microsoft Employee on at

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Hi Partner

Unfortunately as of now you cannot bring the timer to the views it will e available in the form only

Reference link: community.dynamics.com/.../how-to-add-sla-timer-value-to-a-crm-view

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