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Dynamics 365 Community / Forums / Customer Service forum / OmniChannel - call dis...
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OmniChannel - call dispositions/tags for agents

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Posted on by RP-14081922-0
We are using Microsoft Customer Service Omnichannel and I can't find a way to add call dispositions/tags. I like to use this for root cause analysis of the top issues our Customers are calling us for support.
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Omnichannel
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