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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / OmniChannel - call dis...
Service | Customer Service, Contact Center, Fie...
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OmniChannel - call dispositions/tags for agents

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Posted on by RP-14081922-0 2
We are using Microsoft Customer Service Omnichannel and I can't find a way to add call dispositions/tags. I like to use this for root cause analysis of the top issues our Customers are calling us for support.

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