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Unable to link email as post using Automatic Record Creation

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Posted on by Girish Uppal

I configured Automatic Record Creation Rule in Dynamics 365 Customer Service.

The Power Automate flow which gets created automatically has some missing entries.. If these entries doesn't exist then the email will not appear as a Posts in the Timeline view. Is it a product issue ? It was working fine a month back and now it cant refix itself. Any suggestions ?

Because of this all flows fail

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Leah Ju Microsoft Employee on at

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:Hi Girish Uppal ,

Please refer to this:

SourceEntityReference

concat('emails(',triggerOutputs()?['body/activityid'], ')')

PrimaryEntityReference:

RuleId:

--Populated with rule ids based on what you actually created

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Girish Uppal on at

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Yes @Leah. I got that sorted from Microsoft. Looks like there is an inherent bug in Power Automate. Whenever I open the ARC condition flow, the values in the 'Connect to record ...dataverse action disappears

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