CIF listeners not firing

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Posted on by danos

Hi,

I am writing some code for the channel integration framework, using a softphone. The Microsoft.CIFramework.searchAndOpenRecords functions are working fine, but I can't seem to get the even handlers working, e.g. click to act and onpagenavigate.

This is the code I am using to start the handlers, but the listener is not starting at all. The initCTI is being written to the log, but nothing else happens. Any help would be appreciated. I am calling the function after the softphone has finished loading.

// JavaScript source code
export function pageNavigateHandler(eventData) {

console.log("eventFired")
console.log(eventData)
return Promise.resolve();
}

export default function initCTI() {
console.log("initCTI");

(function () {
window.addEventListener("CIFInitDone", function () {

console.log("handler startedtest");
Microsoft.CIFramework.addHandler("onpagenavigate", pageNavigateHandler);
console.log("Added handlers for the panel");
//Code that consumes CIF library APIs.
});
})();

}

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abhi5459 2 on at

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CIF listeners not firing

I tried the same thing and found out the issue. The CIFInitDone event is triggered before the web resource's code is loaded. It means that the code which is adding the event listener for CIFInitDone is loaded after the event is triggered from dynamics CIF library, so the event is never captured at all.

Hopefully this will be fixed soon by ms dynamics team. In the meantime, I think we can assume that it is initialised before web resource is loaded.