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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Button within Conditio...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Button within Conditional Section not working

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Posted on by Sarah Glenville 12
Hi, 

When using buttons within conditional content in an email, during the test send the links are not working. The only difference we see is a message in the properties setup saying properties apply to the default variation. All other buttons are working, just not the buttons within the conditional section. 

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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
     
    Our team has analyzed your issue and based on the information you have provided, we believe that you may have set multiple conditions for the email and the recipient of the email is not part of the default conditions, so the link to this button is not working.
     
    According to our team's testing, if your recipient does not belong to the default conditions, the "URL" attribute of the "Button" in the email is "#", which is the same as adding a new button.
     
    If you set the "URL" of the button normally, and the recipient belongs to the default condition, the link will work fine.

     

     

     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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